Service
Our world wide service is appreciated by our users and partners because our service is as service is supposed to be, instant and practical.
Just gives us a call to answer your questions, anticipate on your requirements, bug report or if help is needed to install or register software. We are glad to be of help.
Our helpdesk is available to you from 9.00 am until 16.00 pm western European time. We speak Dutch, English and German.
Expertise
Our wide user base and our position amongst producers of cost-estimation software, provides us with information that can be both helpful as well as inspiring to you.
As a result our service is not limited to detailed knowledge about our own products. You will find in us a worthwhile partner to interact, share ideas and link you to others. Our knowledge is your advantage, use it!
Service on Demand
You are interested in our products and require help with the installation or are in need of a short online course? Just give us a call. We are happy to show you around also if you already are using GEOiDX and require a refresher course.
Prepaid online IT support
GEO provides online IT support to SME's and sole proprietorships. For all your questions regarding your network, PC or peripheral equipment, please contact our Supportdesk.
For prices and conditions, please contact our Sales Department via
info@geo-instrument.com or +31-26-3619900
Live support
GEO extended it’s support by phone using the advanced technique of FastViewer. 'Live' means getting temporarily access to your computer. During a live session, you and GEO’s staff member can follow each other’s actions.
By starting the Fastviewer-session, user states to understand and agree with following conditions:
- The Fastviewer software may only be used after consulting GEO’s Support desk;
- User safeguards GEO from problems that may occur as a direct or indirect result of the FastViewer-session;
- Remote-access to your computer ends by terminating the FastViewer-session.
How we register your suggestions
Suggestions are registered, discussed and published each month in our Software Questionnaire and Integrated Development tool or simply called SQUID.
